Shipping policy

Thank you for shopping with Fourth House Neighbour.

Every order is carefully packed and prepared by our small team to ensure it reaches you safely.

Order Processing

Orders are typically processed within 2–4 business days after your order is placed. During collection launches, festive periods, or high order volumes, processing times may be slightly longer. If there is a significant delay, we'll notify you via email.

Shipping

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

Delivery timelines vary depending on your location and the courier partner, but most domestic orders are delivered within 3–7 business days after dispatch.

Please note that delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at the time of placing your order. We are unable to take responsibility for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Delayed Shipments

Once an order has been handed over to our shipping partner, delivery timelines are managed by the courier. If your shipment appears delayed or is lost in transit, please contact us at hello.neighbour@fourthhousestore.com, and we'll be happy to assist you in coordinating with the courier.

Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs before opening it. If the product inside is damaged, please email us within 48 hours of delivery with your order number and photographs of the product and packaging so we can assist you.

Contact Us

For any shipping-related questions, please contact us at:

hello.neighbour@fourthhousestore.com